Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping cart items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://platformd.co/account and follow the instructions on-screen.
- Can I place an order without creating an account?
- How do I cancel my order?
- When will my order arrive?
- What countries do you ship to?
- What is the cost of shipping?
- Can I track my order?
Can I place an order without creating an account?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customercare@platformd.co we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We ship to most regions worldwide. For larger furniture items we can ship via international air or sea freight. Please contact us if you have any queries about shipping to your location.
What is the cost of shipping?
Shipping costs depend on the size and weight of the item you’ve ordered, the country where it’s being delivered and the service selected for the journey (postal, economy or expedited courier).
Our online store cannot always accurately anticipate shipping costs, as some made to order pieces may take several weeks/months before being shipped and rates are variable. Please note a shipping fee adjustment may be required by the time your order is being despatched. We will always contat you in advance should this be the case.
Can I track my order?
Yes. We will provide updates at every stage of your order, from the moment you place it, through to despatch and delivery.
If you have large furniture items shipped by sea freight, tracking is usually not possible but for most other services we will be able to provide a tracking number.
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
We accept most major international payment cards, including MasterCard, Visa, American Express, Discover, AliPay and Ideal. We only take payment once your order has been confirmed. We also accept payment by PayPal, wire transfer or can send a payment link. If you have any queries about a transaction or how to pay please email us.
Where is my refund?
We aim to process refunds within one to five days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account and that the full refund process may take up to 30 days. We will contact you by email to let you know when your refund has been processed.
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
We abide by the European Distance Selling Act, allowing you to return any item to us within 14 days after receipt, as long as it is undamaged, unused and contained in its original packaging with all tags and labels attached.
Please note returns and refunds are not possible on made to order and made to measure items, such as a chair in a specific fabric, or sofa in specific size.
Refunds are normally made within 1-5 working days, but no later than 30 days after we have received and accepted the return. Platform D is not responsible for any damage that occurs during the return shipment, so we advise you to package your return well.
How do I return an item?
Please contact our customer service team via Customer Care. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us.
Please note you will need to arrange and pay for suitable packaging and shipping when returning an item.